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Last updated on Aug 14 at 03:05pm GMT-3
Aviso aos Clientes
Informamos que no dia 13 de agosto, no período da tarde, identificamos instabilidade em nossa Proteção DDoS no Datacenter da Ascenty Osasco, o que afetou parcialmente o funcionamento de alguns servidores entre a tarde e o início da noite. Durante todo o período realizamos extensos testes de rede, sem identificar de imediato a causa da instabilidade. Nesse intervalo, recebemos relatos de alguns clientes informando que não conseguiam estabelecer conexão com o Cloudflare e que, ao desativá-lo, seus sites passavam a funcionar normalmente.
Após análises mais aprofundadas, constatamos que nossa proteção DDoS estava bloqueando conexões legítimas provenientes do Cloudflare e do WordPress.org. Verificamos também que as rotas de saída pela Ascenty Osasco estavam direcionando para o mesmo bloqueio, o que agravou o problema.
Como medida corretiva, desativamos temporariamente a proteção DDoS, alteramos as rotas de nossos links e realizamos uma reconfiguração completa da proteção DDoS em todos os servidores localizados na Ascenty Osasco. Além disso, reconfiguramos integralmente os links utilizados nessa localidade, visando restabelecer a estabilidade dos serviços.
Reiteramos nosso compromisso com a disponibilidade e a qualidade de nossos serviços e lamentamos quaisquer transtornos causados.
Situação:
Links da Ascenty Osasco reconfigurados e estáveis.
Proteção DDoS da UPX reconfigurada e ajustada.
Ambiente 100% normalizado e em pleno funcionamento.
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Previous incidents
Aviso aos Clientes
Resolved Aug 13 at 11:22pm GMT-3
Informamos que no dia 13 de agosto, no período da tarde, identificamos instabilidade em nossa Proteção DDoS no Datacenter da Ascenty Osasco, o que afetou parcialmente o funcionamento de alguns servidores entre a tarde e o início da noite. Durante todo o período realizamos extensos testes de rede, sem identificar de imediato a causa da instabilidade. Nesse intervalo, recebemos relatos de alguns clientes informando que não conseguiam estabelecer conexão com o Cloudflare e que, ao desativá-lo, s...
ASGARD - BR SP - LEVEL3 - NVMe, BRASIL 103 - BR SP - ASCENTY 10g - NVMe, and ...
Resolved Aug 13 at 10:14pm GMT-3
BRASIL 110 - BR SP - ASCENTY - NVMe went down.
14 previous updates
Indisponibilidade Temporária – PIX Equinix-SP4 (IX.br São Paulo)
Resolved Aug 13 at 05:00pm GMT-3
Prezados clientes,
Informamos que, devido a um rompimento de fibras ópticas no PIX Equinix-SP4 (IX.br São Paulo / SP), alguns serviços podem estar momentaneamente indisponíveis ou apresentar instabilidade.
O incidente ocorreu há cerca de 2 horas e a equipe responsável pelas fibras já foi acionada e está trabalhando para restabelecer a conectividade no menor tempo possível.
Seguiremos monitorando a situação junto ao IX.br e comunicaremos assim que houver atualização.
Agradecemos a compreen...
MORAG - BR SP - LUMEN - NVMe, OA - BR SP - LUMEN - NVMe, and 2 other services...
Resolved Aug 11 at 05:27pm GMT-3
MORAG - BR SP - LUMEN - NVMe recovered.
7 previous updates